4.72
(386 Ratings)

CRM 101: Fundamentals

About Course

This course introduces the fundamentals of Sangam CRM, focusing on helping first-time users navigate the platform’s interface. It includes walkthroughs of both the web and mobile versions to familiarize users with essential features and tools.

What Will You Learn?

  • Understand the basics of CRM systems and their importance in business processes.
  • Gain familiarity with Sangam CRM’s web and mobile interfaces.
  • Be equipped to navigate and perform basic tasks in Sangam CRM confidently.

Course Content

1.1 Understand This Before You Start Using CRM
Video Objective: To introduce the basics of CRM and clarify its purpose in business operations.

  • (A) Video: Understand this before you start using CRM
    19:54
  • (B) Quiz

1.2 CRM Web UI Walkthrough
Video Objective: To familiarize users with Sangam CRM’s web interface and its main features.

1.3 CRM Mobile UI Walkthrough
Video Objective: To provide a detailed overview of Sangam CRM’s mobile app for on-the-go usage.

1.4 Platform-Specific Features
Video Objective: This video highlights the importance of platform-specific features in Sangam CRM. It delves into why certain features are unique to web and mobile platforms, and how these platform-specific optimizations enhance usability and efficiency for different types of users.

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Student Ratings & Reviews

4.7
Total 386 Ratings
5
297 Ratings
4
72 Ratings
3
13 Ratings
2
4 Ratings
1
0 Rating
SA
2 days ago
Good
SP
4 days ago
This course was very helpful and easy to understand. The concepts of Sangam CRM, especially mobile and web features, were explained clearly. It gave me good practical knowledge and improved my understanding of CRM usage. Overall, it was a good learning experience and a perfect match for beginners as well as working professionals.
AY
6 days ago
Course was to the point which clear Basic information about Sangam CRM it walks us through website and application and it's reach features
SR
1 week ago
Very useful course.
Got to know about CRM.
HN
1 week ago
These videos are good to know about CRM
.So much help
AN
1 week ago
These are very good videos to know about CRM and also to know about mobile and web features
SP
1 week ago
This course is really good for clearing all the basics
KS
2 weeks ago
Yes, this is really a very good course.Because of this course I got to know many important things about Sangam Crm.
PY
2 weeks ago
The explain was too good
BR
2 weeks ago
Good course for beginner
NS
2 weeks ago
Nice
RR
2 weeks ago
New to CRM world very well explained. I understood many things and how important usecases it has.
PP
2 weeks ago
good
SD
2 weeks ago
Good experience
DP
2 weeks ago
This course gave a clear and practical understanding of Sangam CRM. The concepts were explained in a simple way.Good for beginners to learn CRM usage efficiently.
AS
2 weeks ago
The CRM module was easy to understand and explained the basics clearly. The quiz questions helped me remember important points like customer management and CRM features. Overall, it helped me understand how CRM is used in real business situations.
VP
2 weeks ago
Very helpful for understanding about the CRM app and functions
SP
2 weeks ago
very good
PS
3 weeks ago
Perfectly explained
DK
1 month ago
Nice

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