4.71
(378 Ratings)

CRM 101: Fundamentals

About Course

This course introduces the fundamentals of Sangam CRM, focusing on helping first-time users navigate the platform’s interface. It includes walkthroughs of both the web and mobile versions to familiarize users with essential features and tools.

What Will You Learn?

  • Understand the basics of CRM systems and their importance in business processes.
  • Gain familiarity with Sangam CRM’s web and mobile interfaces.
  • Be equipped to navigate and perform basic tasks in Sangam CRM confidently.

Course Content

1.1 Understand This Before You Start Using CRM
Video Objective: To introduce the basics of CRM and clarify its purpose in business operations.

  • (A) Video: Understand this before you start using CRM
    19:55
  • (B) Quiz

1.2 CRM Web UI Walkthrough
Video Objective: To familiarize users with Sangam CRM’s web interface and its main features.

1.3 CRM Mobile UI Walkthrough
Video Objective: To provide a detailed overview of Sangam CRM’s mobile app for on-the-go usage.

1.4 Platform-Specific Features
Video Objective: This video highlights the importance of platform-specific features in Sangam CRM. It delves into why certain features are unique to web and mobile platforms, and how these platform-specific optimizations enhance usability and efficiency for different types of users.

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Student Ratings & Reviews

4.7
Total 378 Ratings
5
290 Ratings
4
71 Ratings
3
13 Ratings
2
4 Ratings
1
0 Rating
PY
3 hours ago
The explain was too good
BR
14 hours ago
Good course for beginner
NS
1 day ago
Nice
RR
1 day ago
New to CRM world very well explained. I understood many things and how important usecases it has.
PP
2 days ago
good
SD
2 days ago
Good experience
DP
2 days ago
This course gave a clear and practical understanding of Sangam CRM. The concepts were explained in a simple way.Good for beginners to learn CRM usage efficiently.
AS
2 days ago
The CRM module was easy to understand and explained the basics clearly. The quiz questions helped me remember important points like customer management and CRM features. Overall, it helped me understand how CRM is used in real business situations.
VP
2 days ago
Very helpful for understanding about the CRM app and functions
SP
3 days ago
very good
PS
1 week ago
Perfectly explained
DK
2 weeks ago
Nice
HM
3 weeks ago
It is very helpful and understanding about the CRM app and function of it.
JP
4 weeks ago
GOOD
ST
1 month ago
It was very good and fantastic experience.
LR
1 month ago
It was good
DD
1 month ago
Amazing
RS
1 month ago
This is good for all knowledge and use yo simplify the work
MG
1 month ago
Nice
JN
1 month ago
As expected I get the perfect information about the Sangam CRM, how to use how to work on it.

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