4.70
(281 Ratings)

CRM 101: Fundamentals

Categories: Helpdesk, Marketing
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About Course

This course introduces the fundamentals of Sangam CRM, focusing on helping first-time users navigate the platform’s interface. It includes walkthroughs of both the web and mobile versions to familiarize users with essential features and tools.

What Will You Learn?

  • Understand the basics of CRM systems and their importance in business processes.
  • Gain familiarity with Sangam CRM’s web and mobile interfaces.
  • Be equipped to navigate and perform basic tasks in Sangam CRM confidently.

Course Content

1.1 Understand This Before You Start Using CRM
Video Objective: To introduce the basics of CRM and clarify its purpose in business operations.

  • (A) Video: Understand this before you start using CRM
    19:54
  • (B) Quiz

1.2 CRM Web UI Walkthrough
Video Objective: To familiarize users with Sangam CRM’s web interface and its main features.

1.3 CRM Mobile UI Walkthrough
Video Objective: To provide a detailed overview of Sangam CRM’s mobile app for on-the-go usage.

1.4 Platform-Specific Features
Video Objective: This video highlights the importance of platform-specific features in Sangam CRM. It delves into why certain features are unique to web and mobile platforms, and how these platform-specific optimizations enhance usability and efficiency for different types of users.

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Student Ratings & Reviews

4.7
Total 281 Ratings
5
216 Ratings
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50 Ratings
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11 Ratings
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4 Ratings
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0 Rating
KB
2 days ago
The simplicity and professionalism in explanation was great and matches the skills of a Professor of big Institute.
NS
2 days ago
Good effort by Limesh Sir, Easy to understand for anyolnne.
HP
7 days ago
Good and Easy to Understand!
MI
1 week ago
this course is very help full for understanding the CRM
US
1 week ago
Veet well made and explained in details. It is made so simple and understandable that implementing it should be easy.
JB
2 weeks ago
This was a wonderful walk through to the platform and had a wonderful explanation for the ideology behind the features.
SP
2 weeks ago
Got to learn and get deeper insight for CRM
RP
2 weeks ago
would rate this course ⭐⭐⭐⭐☆. It was informative and helped me understand Sangam CRM features better. Some sections could be more interactive, but overall very useful.
JP
3 weeks ago
Sir explain vast things very easy and video content is very good to understand concept
BP
3 weeks ago
Very informative
good experience
AS
3 weeks ago
H
VN
3 weeks ago
yes this was a really good session and had given us the glimpse of how to use Sangam CRM going forward
GN
3 weeks ago
It was good
RN
3 weeks ago
Very usefull
AO
4 weeks ago
N.A
KS
1 month ago
very good and easily understood
SY
1 month ago
Interesting course great to learn
SG
1 month ago
I had a great experience. These videos will made my interview very good.
BP
1 month ago
Excellent CRM course Easy to understand and very helpful

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