4.72
(315 Ratings)

CRM 101: Fundamentals

About Course

This course introduces the fundamentals of Sangam CRM, focusing on helping first-time users navigate the platform’s interface. It includes walkthroughs of both the web and mobile versions to familiarize users with essential features and tools.

What Will You Learn?

  • Understand the basics of CRM systems and their importance in business processes.
  • Gain familiarity with Sangam CRM’s web and mobile interfaces.
  • Be equipped to navigate and perform basic tasks in Sangam CRM confidently.

Course Content

1.1 Understand This Before You Start Using CRM
Video Objective: To introduce the basics of CRM and clarify its purpose in business operations.

  • (A) Video: Understand this before you start using CRM
    19:55
  • (B) Quiz

1.2 CRM Web UI Walkthrough
Video Objective: To familiarize users with Sangam CRM’s web interface and its main features.

1.3 CRM Mobile UI Walkthrough
Video Objective: To provide a detailed overview of Sangam CRM’s mobile app for on-the-go usage.

1.4 Platform-Specific Features
Video Objective: This video highlights the importance of platform-specific features in Sangam CRM. It delves into why certain features are unique to web and mobile platforms, and how these platform-specific optimizations enhance usability and efficiency for different types of users.

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Student Ratings & Reviews

4.7
Total 315 Ratings
5
246 Ratings
4
53 Ratings
3
12 Ratings
2
4 Ratings
1
0 Rating
YC
13 hours ago
A CRM course teaches how to manage customer relationships effectively, streamline workflows, and leverage CRM tools for sales, marketing, and support.
MM
2 days ago
helpful
PP
6 days ago
It's excellent course for users and freshers
Dinesh Goswami
2 weeks ago
it was fantastic
SP
2 weeks ago
It's wonderful
NN
2 weeks ago
It was very good 👍
MS
2 weeks ago
This Course gives us the basic understanding of CRM great course.
DP
3 weeks ago
While doing this course, I found it very practical and engaging. The content was not just theoretical but also hands-on, which helped me understand how Sangam CRM works in real business scenarios.
At first, I found some modules a bit challenging, especially when it came to understanding platform-specific features, but with practice and regular revision, I became more confident. The quizzes and scenario-based questions really tested my understanding.
Overall, this course improved my knowledge of CRM systems, and I feel more confident in using Sangam CRM effectively for business operations.
AP
3 weeks ago
GOOD
DP
3 weeks ago
It was good enough and covered all the topics in detail.
AK
3 weeks ago
It provided good knowledge on sangam crm quite useful to learn and find differences in crm and erp
MG
3 weeks ago
With all my exoerience I have seen best course in this video and best tutor
Everything was fabulous.. Thank you!
AM
3 weeks ago
It is full of knowledgeable course
VM
4 weeks ago
Instructor ne har concept easy language me samjhaya jisse samajhna aur yaad rakhna asaan ho gaya. Mujhe personally koi difficulty nahi hui aur is course ko complete karna aur pass karna easy hai
MG
1 month ago
vgood
AS
1 month ago
I recently completed the Sangam CRM course and found it very useful. The training was simple, practical, and focused on real business needs. Features like lead management, clock-in, and auto call logging were clearly explained. It’s a great course for anyone who wants to work efficiently with a CRM.
NS
2 months ago
It is very good course for learning.
AK
2 months ago
very helpful and informative
AD
2 months ago
This is a very good and informative course, everything is explained well and is quite easy to understand.

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