4.72
(410 Ratings)

CRM 101: Fundamentals

About Course

This course introduces the fundamentals of Sangam CRM, focusing on helping first-time users navigate the platform’s interface. It includes walkthroughs of both the web and mobile versions to familiarize users with essential features and tools.

What Will You Learn?

  • Understand the basics of CRM systems and their importance in business processes.
  • Gain familiarity with Sangam CRM’s web and mobile interfaces.
  • Be equipped to navigate and perform basic tasks in Sangam CRM confidently.

Course Content

1.1 Understand This Before You Start Using CRM
Video Objective: To introduce the basics of CRM and clarify its purpose in business operations.

  • (A) Video: Understand this before you start using CRM
    19:55
  • (B) Quiz

1.2 CRM Web UI Walkthrough
Video Objective: To familiarize users with Sangam CRM’s web interface and its main features.

1.3 CRM Mobile UI Walkthrough
Video Objective: To provide a detailed overview of Sangam CRM’s mobile app for on-the-go usage.

1.4 Platform-Specific Features
Video Objective: This video highlights the importance of platform-specific features in Sangam CRM. It delves into why certain features are unique to web and mobile platforms, and how these platform-specific optimizations enhance usability and efficiency for different types of users.

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Student Ratings & Reviews

4.7
Total 410 Ratings
5
318 Ratings
4
75 Ratings
3
13 Ratings
2
4 Ratings
1
0 Rating
AM
7 days ago
Good Educate of crm.
AK
2 weeks ago
It was nice and informative for whoever is starting to know about CRM.
HD
2 weeks ago
Good
GS
3 weeks ago
It was perfect Course loved it
PP
3 weeks ago
This course was a good match for me as it explain CRM concepts clearly and practically making it easy to understand real business usage in smile language.
SN
3 weeks ago
It is a good course with proper explanation about the Sangam CRM like How it's worked , UI interface , the advantages and disadvantages between Mobile and web
SS
3 weeks ago
1.5 program is useful for me because this program explain what is crm and how it differece from erp whereas it shows how crm works,how to used,and using login screen it is showing profile settings in detailed ,and why platform specific
With the help of this video I understand better way of crm concept
JL
4 weeks ago
Very useful course, learning and gaining knowledge about the CRM and its fundamentals very efficiently.
DG
4 weeks ago
The service you provided was very good. Thank you very much for job.
RY
1 month ago
Nice 👍
Ravindra Kumar
1 month ago
This course is too much helpful to understand to who, why and when are used CRM and what is the advantages of this and how are the Sangam CRM is so much helpful for their activities and performance. This is too good and s better explanation of Sangam CRM functionalities, that how to worked it.
HP
1 month ago
I am learn about crm and also what purpose , benefits or how they help to improve work performance.
AS
1 month ago
Informative
Interested to work in Sangam CRM
Kishan Ravat
1 month ago
Outstanding
IK
1 month ago
Excellent Course
AP
1 month ago
The explanation is very calm and well-structured, with a clear flow that covers all the topics effectively. The concepts are explained in simple language, making them easy to understand.
VJ
1 month ago
These CRM questions effectively cover core concepts, practical scenarios, and real-world use cases, helping build a clear understanding of how CRM improves customer management and business efficiency. They also highlight the importance of features like automation, data centralization, reporting, and user productivity across web and mobile platforms.
Ankita Das
1 month ago
Very well explained! 😊
AD
2 months ago
good course and best
Ashutosh Pandit
2 months ago
It was solid introduction to customer relationship management concepts .the module were well- structured and practical example help how to apply CRM tool in real-world scenarios.

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