4.72
(396 Ratings)

CRM 101: Fundamentals

About Course

This course introduces the fundamentals of Sangam CRM, focusing on helping first-time users navigate the platform’s interface. It includes walkthroughs of both the web and mobile versions to familiarize users with essential features and tools.

What Will You Learn?

  • Understand the basics of CRM systems and their importance in business processes.
  • Gain familiarity with Sangam CRM’s web and mobile interfaces.
  • Be equipped to navigate and perform basic tasks in Sangam CRM confidently.

Course Content

1.1 Understand This Before You Start Using CRM
Video Objective: To introduce the basics of CRM and clarify its purpose in business operations.

  • (A) Video: Understand this before you start using CRM
    19:55
  • (B) Quiz

1.2 CRM Web UI Walkthrough
Video Objective: To familiarize users with Sangam CRM’s web interface and its main features.

1.3 CRM Mobile UI Walkthrough
Video Objective: To provide a detailed overview of Sangam CRM’s mobile app for on-the-go usage.

1.4 Platform-Specific Features
Video Objective: This video highlights the importance of platform-specific features in Sangam CRM. It delves into why certain features are unique to web and mobile platforms, and how these platform-specific optimizations enhance usability and efficiency for different types of users.

Earn a certificate

Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.

selected template

Student Ratings & Reviews

4.7
Total 396 Ratings
5
306 Ratings
4
73 Ratings
3
13 Ratings
2
4 Ratings
1
0 Rating
IK
1 hour ago
Excellent Course
AP
2 days ago
The explanation is very calm and well-structured, with a clear flow that covers all the topics effectively. The concepts are explained in simple language, making them easy to understand.
VJ
3 days ago
These CRM questions effectively cover core concepts, practical scenarios, and real-world use cases, helping build a clear understanding of how CRM improves customer management and business efficiency. They also highlight the importance of features like automation, data centralization, reporting, and user productivity across web and mobile platforms.
Ankita Das
4 days ago
Very well explained! 😊
AD
1 week ago
good course and best
It was solid introduction to customer relationship management concepts .the module were well- structured and practical example help how to apply CRM tool in real-world scenarios.
HR
2 weeks ago
This course is very good and tell us about so much information about CRM apps and CRM web.
HS
2 weeks ago
Nicely explain all feature
SG
3 weeks ago
Web page response is good
AM
3 weeks ago
Useful and interactive
SA
4 weeks ago
Good
SP
4 weeks ago
This course was very helpful and easy to understand. The concepts of Sangam CRM, especially mobile and web features, were explained clearly. It gave me good practical knowledge and improved my understanding of CRM usage. Overall, it was a good learning experience and a perfect match for beginners as well as working professionals.
AY
1 month ago
Course was to the point which clear Basic information about Sangam CRM it walks us through website and application and it's reach features
SR
1 month ago
Very useful course.
Got to know about CRM.
HN
1 month ago
These videos are good to know about CRM
.So much help
AN
1 month ago
These are very good videos to know about CRM and also to know about mobile and web features
SP
1 month ago
This course is really good for clearing all the basics
KS
1 month ago
Yes, this is really a very good course.Because of this course I got to know many important things about Sangam Crm.
PY
1 month ago
The explain was too good
BR
1 month ago
Good course for beginner

Want to receive push notifications for all major on-site activities?