4.77
(163 Ratings)

CRM 101: Fundamentals

Categories: Helpdesk, Marketing
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About Course

This course introduces the fundamentals of Sangam CRM, focusing on helping first-time users navigate the platform’s interface. It includes walkthroughs of both the web and mobile versions to familiarize users with essential features and tools.

What Will You Learn?

  • Understand the basics of CRM systems and their importance in business processes.
  • Gain familiarity with Sangam CRM’s web and mobile interfaces.
  • Be equipped to navigate and perform basic tasks in Sangam CRM confidently.

Course Content

1.1 Understand This Before You Start Using CRM
Video Objective: To introduce the basics of CRM and clarify its purpose in business operations.

  • (A) Video: Understand this before you start using CRM
    19:55
  • (B) Quiz

1.2 CRM Web UI Walkthrough
Video Objective: To familiarize users with Sangam CRM’s web interface and its main features.

1.3 CRM Mobile UI Walkthrough
Video Objective: To provide a detailed overview of Sangam CRM’s mobile app for on-the-go usage.

1.4 Platform-Specific Features
Video Objective: This video highlights the importance of platform-specific features in Sangam CRM. It delves into why certain features are unique to web and mobile platforms, and how these platform-specific optimizations enhance usability and efficiency for different types of users.

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Student Ratings & Reviews

4.8
Total 163 Ratings
5
134 Ratings
4
22 Ratings
3
5 Ratings
2
2 Ratings
1
0 Rating
NS
5 days ago
Good software
SW
7 days ago
Good, knowledge refreshed + learning
SS
1 week ago
good
YW
2 weeks ago
it is essential to get started with this course to getting started with crm possible
AK
2 weeks ago
OK
Dhaval Lotia
2 weeks ago
Its quite good
PG
2 weeks ago
Very well drafted
BANDISH KOTHARI
2 weeks ago
Great learning
good platform to maintain workflow
coachautomatic
2 weeks ago
Thank You Limesh Sir
AC
2 weeks ago
it was good
SR
2 weeks ago
It was good
AG
2 weeks ago
good
RB
2 weeks ago
Nice.
SB
2 weeks ago
good
HS
2 weeks ago
wonderfull
PS
2 weeks ago
I have add one another value addition that help me to use this app
JT
2 weeks ago
Good Informative
PB
2 weeks ago
good
AP
2 weeks ago
Good

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